Privacy Policy

1. Our Commitment

PROPCORN AI Pty Ltd ("the Company," "we," "us," or "our") is an Australian property acquisition intelligence platform headquartered at Level 12, 60 Martin Place, Sydney NSW 2000, Australia. We handle personal information in accordance with the Australian Privacy Principles ("APPs") set out in the Privacy Act 1988 (Cth) and, where applicable, state-level privacy legislation in New South Wales. For privacy enquiries, contact us at [email protected].

The Platform enables property investors and acquisition teams to find, value, and score acquisition targets by reading market signals and property data. This policy explains what personal information we collect in delivering that service, why we collect it, how we protect it, and what rights you have under the APPs.

2. Personal Information We Collect

We collect personal information only where reasonably necessary to provide or improve the Platform. The categories we process include:

• Account and identity information you provide on registration: name, email address, organisation name, and role.
• Subscription and billing information processed through our payment provider, including company ABN or ACN where supplied for invoicing purposes.
• Platform usage data: acquisition strategy configurations, deal-scan parameters, and search criteria your team enters to personalise deal scoring.
• Property and deal data you submit: property addresses or portfolio details entered to generate valuations or match reports. This data is processed solely to deliver the requested intelligence output; we do not use it to build third-party databases or for any other commercial purpose.
• Communications: content of enquiries sent via the contact form or to [email protected].
• Technical and usage information collected automatically via cookies and server logs: IP address, browser type, pages visited, and session duration. See our Cookie Policy for detail.

We do not knowingly collect information from individuals under 18 years of age. The Platform is directed at business users.

3. Purposes of Collection and Use (APP 3, APP 6)

We collect and use personal information for the following purposes, each of which is directly related to our property acquisition intelligence service:

• Creating and managing your account and authenticating access.
• Delivering deal-scan results, match scores, and AI-generated property valuations tailored to the strategy parameters you set.
• Processing subscription payments and issuing invoices or receipts.
• Sending transactional communications, including deal alerts, data-refresh notifications, and platform status updates.
• Responding to support enquiries and onboarding requests from acquisition teams.
• Improving and securing the Platform, including monitoring for unauthorised access attempts.
• Meeting our legal obligations, including responding to lawful information requests from regulators or courts.

We do not use property or deal data you submit to train machine-learning models without your explicit written consent.

We will not use your personal information for a secondary purpose unless it is related to the primary purpose and you would reasonably expect it, or you have consented, or we are required to by law.

4. Disclosure of Personal Information (APP 6, APP 8)

We disclose personal information only to the following categories of recipients, and only to the extent necessary:

• Cloud infrastructure and data storage providers hosting the Platform on our behalf, operating under data-processing agreements that require compliance with the APPs.
• Payment processing providers for subscription billing. We do not store full card details; payment data is handled by the provider directly.
• Analytics and monitoring services that help us understand aggregate Platform usage. These providers receive anonymised or pseudonymised data only.
• Professional advisers (legal, accounting, auditing) bound by duties of confidentiality.
• Regulatory and law-enforcement authorities where disclosure is required by law or a valid court order.

Where personal information is disclosed to recipients located outside Australia, the Company takes reasonable steps to ensure those recipients are bound by privacy obligations substantially similar to the APPs, either through contractual clauses or by confirming the recipient's jurisdiction maintains comparable statutory protections (APP 8.1).

We do not sell personal information to third parties, and we do not disclose it for the independent marketing purposes of any third party.

5. Your APP Rights

Under the Privacy Act 1988 (Cth), you have the following rights:

• APP 12 (Access): you may request access to the personal information we hold about you.
• APP 13 (Correction): you may request that we correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
• APP 7 (Direct marketing opt-out): you may opt out of receiving direct marketing communications from us at any time by clicking the unsubscribe link in any marketing email, or by emailing us at the address below. Transactional and service communications are not direct marketing and are not subject to opt-out.
• APP 2 (Anonymity and pseudonymity): where lawful and practicable, you may deal with us anonymously or under a pseudonym. Please note that most Platform functions require an authenticated account.

To exercise any of these rights, email [email protected] with the subject line "Privacy Request." We will respond within 30 days. If we decline a request, we will give reasons in writing.

6. Complaints (APP 1.5)

If you believe the Company has not complied with the APPs, please contact us first using the details in Section 9. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner ("OAIC") at oaic.gov.au or by calling 1300 363 992.

7. Notifiable Data Breaches (Part IIIC, Privacy Act 1988)

If we have reasonable grounds to believe that a data breach has occurred that is likely to result in serious harm to any individual whose information is involved, we will notify the affected individuals and the OAIC in accordance with the Notifiable Data Breaches scheme. Notification will describe the nature of the breach, the information involved, and the steps we are taking to contain it and prevent recurrence.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by law. Account and usage data is retained for the duration of your subscription and for up to 12 months after account closure, to support tax, invoicing, and audit obligations. After that period, data is deleted or de-identified. Property and deal data you submit to generate intelligence reports is deleted from active systems within 90 days of the relevant report being generated, unless you have saved it in your deal tracker.

Server logs (IP addresses, access records) are retained for up to 12 months for security monitoring purposes.

9. Security (APP 11)

The Company takes reasonable steps to protect personal information against misuse, interference, loss, and unauthorised access, modification, or disclosure. Technical measures include encryption in transit (TLS), access controls, and regular security reviews. Employees and contractors with access to personal information are subject to confidentiality obligations. Where personal information is no longer needed and is not subject to a legal retention obligation, we take reasonable steps to destroy or de-identify it.

10. Cookies

We use cookies and similar technologies on the Platform as described in our Cookie Policy. The Cookie Policy explains what we use, why, and how to manage your preferences.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make a material change, we will update the "Last updated" date at the top and, where appropriate, notify active account holders by email. Continued use of the Platform following notice of a change constitutes acceptance of the revised policy.

12. Contact

PROPCORN AI Pty Ltd
Level 12, 60 Martin Place
Sydney NSW 2000, Australia
Email: [email protected]
Phone: +61 2 8015 5300